Hi there! I'm the VoIP Architect for EMKAL Inc., where I design, build, and deploy complete custom-made VoIP solutions for client companies from the ground up. I also assist with designing and implementing Linux systems administration/dev-ops policies, as well as completing various other technical projects and deployments.
I enjoy automating and streamlining processes when possible, and I also take opportunities to introduce useful newer technologies where applicable; for example, I administer numerous Linux servers at EMKAL, so I introduced Ansible to our environment and created playbooks to assist with automating many of our processes, as well as assisted with the development of our in-house RMM solution. Furthermore, I also introduced Docker and containerization to our environment, deploying open-source and self-hostable services that are free to use, as well as using these concepts for internal development projects.
In my free time, I am usually working on (or learning with) one of my home Linux servers or a Linux VPS, using a variety of software tools such as Nginx, Wireguard, Docker, Ansible, and my own scripts to connect/automate my servers and deploy self-hosted services that my friends, family, and I use on a daily basis.
Work Experience
- VoIP Architect, July 2023 - Present
- Leveraging Asterisk and Python to build and deploy bespoke VoIP phone systems from scratch for small-to-mid-sized companies, tailored to each company's needs
- Leading the architecture, administration, and ongoing tier-3 support of such systems
- Collecting requirements from non-technical clients to design their VoIP solutions
- Linux systems administration and dev-ops, including Ansible-based automations and Docker container deployments
- Using infrastructure as code, developing internal software tools to automate the configuration, deployment, and management of our Linux-based systems
- Leading and completing larger projects such as OneDrive/SharePoint migrations and corporate network overhauls/migrations
- Technical Support Analyst, October 2022 - June 2023
- Managed users, group policies, email systems, etc. using both on-premises and cloud-based systems (e.g. Active Directory, G-Suite / Google Workspace, Exchange Server, etc.)
- Provided tier-1 and tier-2 technical support for numerous client companies with differing infrastructures
- Deployed/maintained Windows workstations and Windows/Linux servers in both on-premises and cloud-based environments
- Wrote programs and scripts to assist with systems maintenance, automation, and deployments
- Researched and leveraged open-source and self-hostable software to maximize client satisfaction while minimizing costs
- Sales Associate, July 2017 - December 2021
- Established trust-based relationships with customers by helping them find the perfect products and services for their needs, along with providing ongoing support beyond sales
- Presented solutions and giving advice to customers, walking them through the pros and cons of relevant products/services
- Provided customer service and support
- Designed, created, and distributed multiple fliers/advertisements, along with professional sales/reference tools for employee use
- Acting/Interim Store Manager, June 2018 - October 2018
- Managed a small retail store while exceeding monthly sales targets
- Assisted in solving larger-scale issues encountered by other employees
- Scheduled employees and monitored attendance
- Monitored and ordered inventory as required
- Provided ongoing training to all employees, including other store managers
Education
- Honours Bachelor of Arts; June 2022
- Major in City Studies
- Minors in Computer Science, Human Geography
Certifications
- UFSP - UniFi Full Stack Professional; December 2024
- UWA - UniFi Wireless Administrator; December 2024
- URSCA - UniFi Routing, Switching & Cybersecurity Admin; March 2025
